Privacy Policy for SupportLoom

Privacy Policy for SupportLoom

Welcome to SupportLoom. Your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit supportloom.com (the “Website”) or use our virtual assistant services (the “Services”).

By using our Website and Services, you consent to the practices described in this policy. If you do not agree, please stop using our Website and Services.

1. Information We Collect

We collect personal and non-personal information to provide better services, enhance your experience, and comply with legal requirements.

a. Information You Provide

You may provide:

  • Personal Information: Name, email, phone number, company name, job title.
  • Service Data: Details you share while requesting assistance, submitting forms, or communicating with us.
  • Billing Information: Payment and transaction details (processed via secure third-party payment gateways).
  • Communication Records: Emails, chat messages, and customer support interactions.

b. Information Collected Automatically

When you visit our Website, we automatically collect:

  • Device & Usage Data: Browser type, IP address, operating system, pages visited, time spent, and referring URLs.
  • Cookies & Tracking Technologies: Used to remember your preferences, analyze traffic, and deliver relevant ads (see Section 6).

2. How We Use Your Information

We use your data to:

  • Provide, manage, and improve our Services.
  • Respond to inquiries, requests, and customer support needs.
  • Process payments and send invoices.
  • Personalize your experience and recommend relevant content.
  • Display relevant advertisements and measure their effectiveness.
  • Prevent fraud, maintain security, and comply with laws.

We never sell or rent your personal data.

3. Advertising and Analytics

a. Third-Party Advertising

SupportLoom displays third-party ads (such as Google AdSense or similar networks). These partners may use cookies, web beacons, and tracking technologies to:

  • Serve personalized advertisements based on your visits to our Website and other sites.
  • Measure ad performance and user engagement.

These third parties may collect non-personal data such as your IP address, browser type, and browsing activity to show ads tailored to your interests.

b. Google AdSense and the DoubleClick Cookie

Google uses the DoubleClick cookie to serve ads based on your visits to SupportLoom and other websites.

c. Analytics

We use tools such as Google Analytics to understand how visitors use our Website. These services collect data like your IP address, device type, and browsing patterns.
You can opt out of Google Analytics tracking by visiting Google Analytics Opt-out Browser Add-on.

4. How We Share Information

We share data only when necessary:

  • With Service Providers: Trusted vendors who assist with payment processing, hosting, analytics, advertising, or communication tools.
  • For Legal Reasons: When required by law or to protect our legal rights.
  • In Business Transfers: If SupportLoom undergoes a merger, acquisition, or sale, user data may be transferred securely as part of that transaction.

All partners are required to maintain the confidentiality and security of your information.

5. Data Security

We implement technical and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Cookies are small files placed on your device to improve your experience and enable site functionality.
We use:

  • Essential Cookies: For core website functions (security, navigation, etc.).
  • Performance Cookies: To analyze traffic and improve usability.
  • Advertising Cookies: To deliver personalized ads through platforms like Google AdSense.

You can manage or delete cookies anytime through your browser settings or use tools such as YourAdChoices for ad opt-outs.

7. Your Rights and Choices

Depending on your region (e.g., EU, UK, California), you may have rights to:

  • Access or correct your personal data.
  • Request deletion (“Right to be Forgotten”).
  • Object to data processing or targeted advertising.
  • Withdraw consent for marketing communications.
  • Request a copy of your data (data portability).

To exercise these rights, contact supportloom@gmail.com.

You can also unsubscribe from marketing emails by clicking “Unsubscribe” at the bottom of any email.

8. Data Retention

We retain personal data only as long as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When data is no longer required, it is securely deleted or anonymized.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing personal data.

10. Children’s Privacy

Our Website and Services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors. If we learn that a child’s data has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” will be updated accordingly. Continued use of our Website after changes indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SupportLoom
📧 Email: supportloom@gmail.com
🌐 Website: supportloom.com

Updated: November 2025